FREQUENTLY ASKED QUESTIONS
After you place your order, an email will be sent to the address used for your order. Our team will ask for the personal embellishment placed on the order to fulfill your order.
When you place an order on our website, you will receive an email notification with a copy of your sales receipt attached. This receipt will include all of the details of your order, including the item(s) purchased, the total cost, and any applicable taxes.
If you have not received your sales receipt via email, there are a few steps you can take to try and locate it:
Check your spam or junk folder. Sometimes emails can be mistakenly sent to these folders, so it's always worth checking here first.
Check the email address you used to place the order. Make sure that the email address you used is correct and that you have access to it.
Contact us. If you are still unable to locate your sales receipt, please don't hesitate to contact us. We will be happy to assist you in finding your receipt or issuing a new one if necessary.
Some items may be non-returnable due to their nature or because they have been personalized. Please refer to the purchased item to know if your item can be returned.
If your item IS returnable and you are not satisfied with your purchase and would like to return an item, please follow these steps:
Contact us to request a return. In your message, please include your order number and the reason for the return.
Ship the item back to us. Please pack the item securely and include a copy of your sales receipt with the return. We recommend using a shipping method with tracking to ensure that the package reaches us safely.
Wait for the return to be processed. Once we receive the returned item, we will process the return and issue a refund. Please note that it may take a few days for the refund to be reflected in your account.
Our return policy allows for returns on some items due to the nature of the product or because they have been personalized. We accept returns within 10 days after delivery of the item, if the item is eligible for a return. If you are unsure if your purchase is eligible for a return, please don't hesitate to contact us.